Kay Jewelers in Poughkeepsie, NY Closed now

Reviews about Kay Jewelers

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  June 14, 2020, by adriana Correa
  the manager turned my one star poor customer service review into a 4 star very satisfied review. I received a ring as a gift that did not fit, I went in to be sized. they sent my ring out to be sized and it came back with an unknown substance on it that did not come off during cleaning. the spots were very noticeable so I went back to the store. they attempted to clean it again and looked at it under microscope the substance would not come off. the not so friendly sales woman said "well we can send it back". my boyfriend asked if there was a way to get a new ring she assertively said that would take longer and continued to fill out a sheet to send it back. as we are handed the receipt unsatisfied and dissapointed with her attitude and not seeming to care , the manager came over and offered to order a new ring and let me keep this one in the mean time.. she was very friendly and caring about our wants/needs. she did the right thing and she made her customer happy in doing so . I didn't catch her name but she made all the difference in my experience at kay jewlers poughkeepsie galleria